Frequently Asked Questions

For questions about your Rocky Mountain, contact your local authorized Rocky Mountain dealer.

How do I service my bike?
Check out our Service Videos or contact your local bike shop.

How can I buy parts, accessories, & soft-goods from you guys?
For these items either speak to your local dealer or contact us directly.

Will you sponsor me?
We're not currently accepting sponsorship requests.

Do you sell bikes factory direct?
Current seasons bikes are kept exclusive for authorized Rocky Mountain dealers. Older bikes are avaiable here and through authorized Rocky Mountain dealers.

What size bike is right for me?
Trying out several bikes in person will help you find the best fit for your height, body type and riding style, as everyone has different preferences in terms of fit. To try a bike you can speak to your local authorized Rocky Mountain dealer, visit one of our demo days or give us a call and we'll do what we can to get you on a bike.

Where can I find the serial number on my bike?
Your serial number is located under the bottom bracket shell. Take a moment and write this number down. You may need it for reference in the event that you require theft insurance.

What do I do if I have a warranty related question or concern?
Please review our warranty policy, then contact the Authorized Dealer who sold the bike or frame. If this business no longer carry or exists, please contact the closest Rocky Mountain Dealer near you. Bring the bike to that dealer for inspection and make sure to provide a copy of the original sales receipt for proof of original ownership.

If you have any further questions, feel free to contact us at Please allow for a 48-hour repsonse time esppecially with questions sent over the weekend. Thank you for your understanding.